…..and loading up on the caffeine! This hot lil’ mama has been quite the jet setter and needs an extra boost (x3) today! Great job covering CES and the Shot Show! Hope to hear all about it!

gotta keep her caffeinated!

Hey Geeks!

I just wanted to share an email that I received that really made me smile.

We sent a newsletter out yesterday to request feedback from customers who have shopped with us a few times. This was the first email I received (only hours after it had been sent) in response to the request:

Hi KC,  I watched the utube video . Very nice presentation . I have ordered a fair amount of items over the years. I have had to return or exchange some and found your return/exchange procedures extremely customer friendly.  I used talk to Evelyn when she was in customer service . She was extraordinary . I miss her in that department. If you see her pass on my kudos to her,much deserved.

As far as ideas for this new launch …………(have to keep some thing a secret prior to launch date!)………..

Hope this helped a little, all the best with putting together this launch.

Sincerely yours,

Tom

Evelyn, I think you must have provided a sincerely enthusiastic and very memorable Geek experience. This is what customer service is all about!! I wanted to share this not only with Evelyn but with everyone because I think it is sooo important! Our actions leave lasting impressions with our customers. Evelyn exemplified what it means to be A Geek, and that should not be left unmentioned. Great job Evelyn!!!

CS: I hope to get emails with your names included that I can share with everyone too! =)

Have a great remainder of the week Geeks!!

Another year! Go geeks.